Credit Control Manager

Job Purpose:

To lead and manage the Credit evaluation and control function , ensuring timely collection of receivables, minimizing credit risk, and maintaining healthy cash flow while supporting business growth and customer relationships

Key Responsibilities:

1. Team management & Governance

• Lead and manage a team of experienced credit controllers across head office and regional offices
• Define and implement credit control procedures (Credit limits, policies) and strategies to manage the divisional credit exposure
• Establish governance mechanisms and define KPIs for performance monitoring of the credit evaluation and control function

2. Cash Flow & Financial Coordination

• Liaise with the finance function to ensure healthy cash flow for the division, while driving:
• ROCE and working capital optimization
• Receivables forecasting accuracy
• Reduction in DSO (Days Sales Outstanding)

3. Reporting & Analytics

• Define and maintain dashboards and reports for leadership, RSMs, and ZSMs to enable data-driven decision-making
• Publish relevant reports and factsheets as per leadership requirements, including: Collection performance summaries, Aging analysis , Exception reports

4. Operational Oversight

• Coach and support the credit evaluation and control team in managing day-to-day activities using the Accounts Receivable solution
• Expedite collection of doubtful debts through a defined escalation workflow and timely exception handling