Credit Control Manager

Job Description

Position: Senior Manager Credit Control

Location: Delhi NCR

Job Summary

We are seeking an experienced Senior Manager Credit Control to lead and manage the end-to-end credit control and collections process for the Delhi NCR region. The role will be responsible for customer follow-ups, account reconciliations, MIS reporting, and close coordination with internal stakeholders to ensure timely collections and healthy cash flow.

Key Responsibilities

• Manage the complete credit control and collections cycle , from customer follow-ups to closure and reporting.
• Handle large corporate accounts , ensuring timely payments and resolution of discrepancies.
• Conduct regular customer meetings for payment follow-ups and issue resolution.
• Perform timely account reconciliations and payment adjustments in SAP .
• Ensure accurate customer reconciliation , including TDS reconciliation .
• Monitor and analyze DSO, provisions, and ECL , including root cause analysis for delays or risks.
• Prepare and present MIS reports, dashboards, and PPTs for management review.
• Develop and track Forecast vs. Collection reports using advanced Excel skills.
• Coordinate closely with Sales, Finance, Tax, and Billing teams to resolve billing, taxation, and collection-related issues.
• Ensure compliance with internal policies and best practices in credit management.
• Support process improvements to enhance collection efficiency and reduce outstanding receivables.

Required Skills & Competencies

• Strong background in Credit Control (experience in the IT / Software industry preferred ).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities .
• High proficiency in MS Excel (spreadsheets, reconciliations, forecasting, MIS).
• Good understanding of SAP for account reconciliation and payment adjustments.
• Sound knowledge of DSO, ECL, provisions, and reconciliation processes .
• Ability to manage stakeholders and work collaboratively as a team player .
• GST knowledge will be an added advantage.

Qualifications & Experience

• Education:
• 10+2 with a minimum of 60%
• B.Com / M.Com (mandatory)
• Experience:
• Minimum 6 years of experience in Credit Control
• Total experience: 58 years , preferably in an IT / Software company