CPS Lead

Job Description: We are seeking a CPS Lead to join our team in Chennai, India. In this role, the selected candidate will be leading the CPS team and will be responsible for all the deliverables. The person should be able to guide the team technically/functionally and make sure the deliveries are on time.

Key Responsibilities:

Own critical business processes from intake to delivery, ensuring on-time and first time-right outcomes

Review, prioritize, and assign tasks and tickets, aligning work with business priorities and driving rapid execution on high-impact items

Track SLAs across all workstreams, monitor workflow health, and ensure all tasks are completed within committed timelines

Monitor SLA adherence and operational performance, escalating risks early and ensuring timely resolution of delays or blockers

Oversee end-to-end ETL and MFT workflows, validate successful file processing, troubleshoot failures, and ensure prompt, effective corrective actions

Use SQL proficiency to validate data, troubleshoot ETL file processing, perform root-cause analysis, and support both operational and BAU activities

Drive operational rigor through structured daily/weekly governance cadences, dashboards, status reviews, and proactive risk surfacing

Ensure strong process adherence and champion a first-time-right mindset across delivery and support teams

Collaborate cross-functionally with Client Implementation, Client Success, Care, Infrastructure, Engineering, and Development teams to resolve blockers and improve throughput

Enhance and streamline the Client Onboarding process, removing manual steps, tightening controls, and improving predictability

Lead and manage the team, providing coaching, direction, workload balancing, and performance support to ensure consistent, high-quality execution

Enable continuous improvement by identifying recurring patterns, conducting root-cause analysis, and driving workflow, tooling, and process optimization

Build and evolve SOPs, runbooks, and audit-ready documentation, while partnering on automation initiatives such as job schedulers and ETL/MFT workflows

Required Skills & Qualifications:

Strong Datawarehouse knowledge Strong knowledge in ETL Concepts Hands on - any ETL tool

Strong DB/SQL knowledge

Strong interpersonal and management skills

Excellent verbal and written communication skills

Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems

Experience in Retail, Ecommerce, ERP is an added advantage

Experience in any ticketing tool preferably JIRA

2-3 years of experience as Team lead