Coupa Consultant (Hybrid)

Job Title - Coupa Consultant

Job Type - Hybrid

Experience - 8-10 Years

Job Description -

The position holder will primarily act for managing the Coupa Procurement System , with a strong focus on the Contracting and Sourcing modules . The role is responsible for end-to-end system maintenance, support, compliance, and operational excellence of the Coupa platform.

Key Skills & Competencies

• Strong hands-on experience with Coupa system administration , specifically Contracting and Sourcing modules
• Good understanding of end-to-end procurement processes
• Knowledge of ITIL processes (Incident, Change, Problem Management)
• Experience working with ServiceNow or similar ITSM tools
• Understanding of GxP guidelines , compliance, and regulated environments
• Strong stakeholder management and communication skills

Roles & Responsibilities

System Administration & Support

• Perform maintenance, monitoring, and operational support of the Coupa Procurement System
• Manage and resolve incidents, changes, and problems related to Contracting and Sourcing modules, ensuring quality and timely resolution
• Support year-end sourcing activities and ongoing sourcing requirements ITIL & Service Management
• Handle incidents, service requests, changes, and problems in alignment with ITIL best practices
• Ensure proper documentation, tracking, and closure of tickets via ServiceNow
• Conduct regular review meetings with Lines of Business (LOBs) to address incidents and recurring problems Compliance, Controls & Audits
• Ensure monthly and quarterly controls are executed accurately and on time
• Actively participate in Sarbanes-Oxley (SOX) audits and provide required evidence
• Ensure system audit readiness and compliance with internal and external audit requirements GxP & Regulatory Compliance
• Ensure smooth operations of CoupaDocuSign GxP integrations in compliance with GxP guidelines and regulatory standards
• Collaborate closely with Quality Assurance (QA) to maintain required GxP documentation
• Deliver GxP requirements for all applicable audits and inspections
• Maintain system compliance from an audit readiness perspective
• Attend mandatory GxP trainings and complete SOP reviews and acknowledgements at defined intervals

Stakeholder Collaboration

• Work closely with business users, QA, IT, and vendors to ensure system stability and continuous improvement
• Provide functional guidance and support to users on Contracting and Sourcing processes

Experience & Qualifications

• Bachelors degree in IT, Engineering, Business, or a related field
• 36 years of experience in Coupa system administration or procurement systems support
• Experience working in a regulated (GxP) environment is highly preferred
• Exposure to pharmaceutical or life sciences industry is an advantage

Key Attributes

• Strong analytical and problem-solving skills
• High attention to detail and compliance
• Ability to work independently and manage multiple priorities
• Excellent communication and stakeholder management skills