Counselor

Location: Meerut Tuition Center

Department: Academics / Counseling

Designation: Academic Counselor Associate

Employment Type: Full-time

Role Overview

The Academic Counselor will be responsible for guiding students regarding academic programs, admission processes, and career pathways. The role includes counseling, lead follow-ups, student support, and helping students make informed decisions about their education.

Key Responsibilities

1. Student Counseling & Guidance

• Counsel students and parents regarding courses, career options, and program suitability.
• Understand student needs and recommend the most appropriate academic programs.
• Provide accurate information about curriculum, fee structure, and learning outcomes.

2. Lead Management & Conversions

• Handle incoming inquiries through calls, walk-ins, emails, and online platforms.
• Conduct follow-ups with prospective students to ensure maximum conversions.
• Maintain lead records and update CRM systems regularly.

3. Admissions Support

• Guide students through the complete admission process.
• Assist in form filling, documentation, and enrollment completion.
• Coordinate with the academic team for timely onboarding.

4. Communication & Relationship Building

• Build rapport with students and parents to ensure high engagement.
• Address queries, concerns, and provide solutions promptly.
• Maintain a positive and supportive attitude while interacting with students.

Required Qualifications & Skills

Educational Qualification

• Graduate in any discipline (Education/Management background preferred).
• Additional certifications in counseling or education are a plus.

Experience

• 12 years of experience in academic counseling, inside sales, or student support.
• Freshers with strong communication skills can also apply.

Skills & Competencies

• Excellent communication in Hindi & English (additional regional languages preferred).
• Strong interpersonal and listening skills.
• Ability to guide and influence students for program selection.
• Basic computer skills (MS Office, CRM tools).
• Target-oriented and comfortable working in a fast-paced environment.