Cosmos DB Support Engineer - JD

Role requirements Bachelors degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience
Experience with Cosmos DB is Mandatory
Excellent communication skills ability to explain complex technical topics clearly to customers and internal stakeholders.
Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
Experience working in a team environment, managing a diverse workload
Must have experience working in 24*7 shift in a ticket based support environment.
Flexible to work in different shifts including in Americas EST & PST hours
Willingness to work in Hybrid mode from office
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.

Technical Skills Deep understanding of Azure Cosmos DB fundamentals , including architecture, APIs (SQL, MongoDB, Cassandra, Gremlin, Table), and typical operational concerns.
Strong knowledge of database technologies including MongoDB, MS SQL, and NoSQL concepts (partitioning, consistency, replication).
Experience with Azure Data Factory, Azure Synapse, and Azure SQL Services (including Managed Instance).
Hands-on experience with data pipelines , ingestion methods, ETL/ELT workflows, and streaming where relevant.
Proven ability to troubleshoot big data production environments (on-premise and cloud).
Highly proficient in database Backup, Restore, Recovery, Linked servers reorganizing indexes & performing integrity checks
Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
Excellent understanding of Database concepts and deployments
Strong proficiency in diagnostic and monitoring tools, logs analysis, and performance tuning.

Desirable Skills:

Excellent Communication Skills Verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Microsoft certifications in Azure Cosmos DB / Azure Data Platform / MongoDB
Database & SQL Expertise (Good to Have)
Basic Networking, Storage and Platform troubleshooting skills.
Experienced in any of the programming languages: C#, C++, Java, JavaScript, python, Scala or Node.js.
Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like OpenStack

Cosmo DB Engineer