Corrections Supervisor

JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical Skills -
• Identifies and resolves problems.
• Demonstrates high attention to detail
• Demonstrates strong math aptitude.
• Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
• Strong aptitude for understanding and analyzing large amounts of data from multiple sources.
• Recognizes trends in quality, rework, and production metrics and escalates appropriately.
• Interprets basic operational reports to support daily decision making.
• Communication Skills
• Writes clearly and informatively. Edits work for spelling and grammar.
• Presents organized and thorough information and data appropriate for intended audience.
• Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.
• Communicates expectations clearly and holds team members accountable.
• Maintains professionalism in challenging or emotional situations.
• Time Management Skills -
• Demonstrates follow-up skills.
• Provides timely and professional support to all internal/external customers and vendors.
• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• Manages shifting priorities and high-volume days without loss of accuracy.
• Leadership Skills (for Supervisor)
• Effective organizational, leadership and presentation skills.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
• Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization.
• Holds team members accountable to standards consistently and professionally.
• Addresses performance and behavioral issues promptly and with appropriate documentation.
• Other -
• Self-motivated.
• Team-oriented. Consults with Team members and management as needed to complete assigned responsibilities.
• Works with minimal supervision.
• Establishes and maintains effective, collaborative work relationships both internally and externally.
• Maintains strict confidentiality.
• Maintains emotional composure during conflict, escalations, or high-pressure moments.
• Demonstrates personal accountability and ownership of results.