Corporate System Support Manager

We are seeking a hands-on and service-oriented Corporate System Support Manager to lead the team responsible for providing high-quality technical support and operational excellence across our internal corporate systems. This role plays a critical part in ensuring a secure, efficient, and seamless experience for all employees, especially in a security-conscious, fast-paced environment.

As a cybersecurity company, we prioritize strong security posture and compliance in every aspect of our IT operations. The ideal candidate brings a balance of technical expertise, team leadership, and a proactive approach to continuous improvement.

Key Responsibilities:

• Lead, mentor, and manage the Corporate System Support team , ensuring effective resolution of service desk requests, incidents, and escalations.
• Own the end-to-end support lifecycle for internal systems , including user endpoints, collaboration tools (e.g., Slack, Zoom, Office 365), and SaaS platforms.
• Ensure high levels of service quality, user satisfaction , and compliance with SLAs.
• Collaborate with InfoSec and IT Infrastructure teams to enforce security best practices , including endpoint protection, access control, patching, and device encryption.
• Oversee onboarding and offboarding processes , ensuring access is provisioned and revoked according to policy.
• Manage and optimize IT service management (ITSM) tools and workflows (e.g., Jira Service Management, ServiceNow).
• Analyze support trends and metrics to identify root causes, recurring issues, and opportunities for automation or self-service improvements.
• Support compliance and audit readiness (e.g., SOC 2, ISO 27001) by maintaining accurate system documentation and process adherence.
• Maintain inventory of hardware and software assets across the organization.
• Partner with internal stakeholders to improve the employee technology experience , especially in hybrid and remote work environments.

Requirements:

• 5+ years of experience in corporate IT support or systems administration, including 2+ years in a team leadership or managerial role .
• Strong technical background supporting macOS, Windows, and cloud-based SaaS platforms (e.g., Google Workspace, Microsoft 365, Okta, Zoom).
• Familiarity with security best practices for corporate environments, including encryption, MFA, and access management.
• Experience managing ITSM systems and building workflows to streamline operations.
• Excellent communication, leadership, and customer service skills.
• Proven ability to thrive in fast-paced, security- and compliance-driven organizations .

Preferred Qualifications:

• Experience in a cybersecurity, SaaS, or regulated industry .
• Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, NIST, GDPR ).
• Experience with endpoint management tools (e.g., Jamf, Intune, Kandji) and scripting (e.g., PowerShell, Bash, Python).
• Certifications such as ITIL, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator Associate .

What We Offer:

• A leadership opportunity in a mission-driven, security-focused company.
• A collaborative environment where technology and security are central to our success.
• Competitive compensation, equity options, and benefits.
• The chance to make a meaningful impact on the efficiency and security of our global workforce.