Corporate Director- Beauty Operations

IHCL is looking for a strategic and dynamic talent to elevate beauty operations across our iconic portfolio of J Wellness Spa and Niu&Nau.

About the Role

The Corporate Director Beauty Operations leads the endtoend operations of Niu&Nau salons across multiple locations. This role blends strategic leadership with hands-on operational excellence to enhance service quality, drive innovation, and strengthen financial performance.

If youre passionate about beauty, guest experience, and scaling operations with impactthis is the role for you.

Key Responsibilities

Operational Leadership

• Lead salon operations across all Niu&Nau locations with strong adherence to brand standards.
• Ensure seamless day-to-day functioning, resource planning, staffing, and inventory efficiency.

Business Performance & Profitability

• Review salon P&Ls, monitor revenue streams, and identify growth opportunities.
• Implement pricing, promotions, and cost-optimization strategies to boost topline and profitability.

Experience & Innovation

• Introduce new beauty services aligned with global trends and evolving guest expectations.
• Partner with product brands and internal teams to curate differentiated, premium offerings.

Quality, Safety & Compliance

• Conduct regular audits on hygiene, safety, and service standards.
• Drive improvement roadmaps to elevate overall guest experience.

People Leadership

• Coach and mentor salon managers and unit teams for high performance.
• Identify training needs and work with L&D to build technical and service capability.

Guest Engagement & Brand Positioning

• Ensure consistent delivery of Niu&Naus brand promise across all touchpoints.
• Use guest insights and feedback to enhance satisfaction and loyalty.

Key Interfaces

Internal: Salon Managers, Operations Teams, Finance, HR & L&D, Marketing, Supply Chain, Quality, IT

External: Product partners, training institutes, auditors, industry bodies, guest feedback agencies, thirdparty vendors

Qualifications & Experience

• Graduate in any discipline; certification in body & beauty therapies mandatory
• Strong knowledge of anatomy, physiology, and skincare
• Postgraduate in Physical Education (preferred)
• 58 years of experience in spa/salon operations or training
• Experience managing multi-location teams and structured training programs
• Fluency in English; Hindi preferred

Competencies

Behavioural: Strategic orientation, guest centricity, collaborative leadership, process excellence, change management, result orientation

Functional:

• Deep expertise in salon operations, beauty services, and industry standards
• Strong understanding of P&L, revenue drivers, and cost structures
• Proficiency in quality audits, hygiene protocols, inventory systems
• Experience with POS/salon management software and MS Office/MIS
• Ability to spot trends and innovate service menus

Additional Attributes

• Hospitality sector experience is an advantage
• Age 30+ preferred
• High physical fitness, empathy, and strong interpersonal skills
• Interest in wellness or yoga is a plus