Core Trade Client Service Analyst

Let's work together to unlock new opportunities and drive your success in the ever-evolving trade landscape. Your journey to seamless trade operations starts here.

Job Summary:

As a Core Trade Client Service Specialist within our team, you will act as our client's trusted advisor, prioritizing their needs and maintaining partnerships with Trade Finance clients. Your role will focus on providing transparency within the lifecycle of a transaction. You will service our clients through phone calls and emails, meeting the required performance parameters on efficiency, client satisfaction, quality, and controls. This role provides an opportunity for you to develop and broaden partnerships with clients, understand their business to predict their needs, and provide appropriate solutions.

Job Responsibilities:

• Managing life cycle of transactions after Sale  
• Coordinating escalated issues, both operational and client oriented
• Escalating client concerns and any issues to Sales
•  Streamlining processes in line with Trade priorities and feed into relevant improvement channels
• Supporting sales and client visits by producing stewardship report (volume, issues, fees collected, etc.)
  • Develop, maintain and broaden partnerships with Clients
  • Understand Clients’ business to predict their needs and provide appropriate solutions
  • Proactively reaching out to platinum clients
  • Assist in developing and executing strategic Client plans
  • Promoting use of self-service tools to reduce number of Client inquiries

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent
• Proven leadership skills and capable of delivering exceptional performance under pressure.
• Strong focus on client satisfaction and the building of excellent relationships with our customers
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems