Contract to Cash Billing Specialist – Senior Process Associate – Greek – Hybrid -Bucharest
Genpact
5 - 10 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Execute billing and transactional orders, communicating with customers assuring comprehension of the invoices and partner concerns, enabling smooth payments process.
Ensure on-time billing execution and billing accuracy.
Support process improvements considering the local regulation/requirements, having deep understanding of countries specifics.
Review and process requests for billing adjustments, issuing credit/rebill and manual invoices.
Reconcile customer accounts.
Support tax and invoice audits.
Collaborate with multiple departments to tackle any upcoming emergencies.
Support new system releases and improvement testing.
Support and drive metrics.
Create presentations and reports for the leadership.
Works or helps and guides junior colleagues on difficult / escalation cases.
Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
Accomplish all responsibilities in line with client compliance and integrity requirements.
Create, update, revise, and submit standard operating procedures for approval.
Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
Act as a backup or cross-trained for another process or scope of work.
Qualifications
Minimum qualifications
Advanced knowledge of Greek, min. C1 .
College or University degree in Finance/Economics or equivalent experience
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and MS Outlook
Result oriented, strong attention to detail is a requirement
Effective communication skills, self-motivated, ability to establish and handle multiple priorities
Strong, passionate supporter of customer service excellence
Teammate attitude
Ability to be pro-active and to think creatively
Self-starter, capable of working independently
Capable of resourceful problem solving, while remaining customer-focused
Preferred qualifications
Some experience in Finance is an advantage, experience in a multinational company
Personal culture and ability to deal with the client properly
High motivation and willingness to learn
Ability to work under pressure in a dynamic environment
Ability to work in a fast-paced environment
Ability to be flexible and adapt to constantly changing priorities
What can we offer ?
Attractive salary
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and distinguished career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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