Contract -Senior A/V Infrastructure Engineer -(NEAT / Cisco UCM)

Job Title: Senior A/V Infrastructure collaboration protocols Engineer-

Location Remote till Contract then Onsite in Pune

Contract 1 year+

Summary: Responsible for the implementation, deployment, maintenance, and support of real-time collaboration applications including MS Teams Telephony, MS Teams Meetings, WebEx Meetings, Zoom Meetings and other audio/video technologies

Major Responsibilities:

Design, implement, manages, monitors, supports and troubleshoot clients MS Teams deployment including meetings and telephony.

MS Teams Room and Board

WebEx Room and Boards

NEAT Videoconferencing hardware

Phones

3rd Party Video Conferencing units

Soft Clients o Web Clients

Integration with 3rd party real-time collaboration applications such as Cisco UCM, WebEx and Zoom

Manages vendor relationships and creates purchase orders for new equipment and services

Liaise with business partner telecom operations on new and existing connectivity

Strives to ensure that all systems achieve 100% uptime during and outside of business hours

Creates and maintains written documentation and diagrams for supported systems

Experience with telecom wiring, punch-down tools and general data center plant, including the installation of equipment in racks and cabling. Must be able to lift 50 pounds.

Provides support off-hours and remotely (i.e. from home) when needed

Create and maintain written documentation and diagrams for all products and networks .

Manage projects, including project definition, project plan development, resource allocation, and debriefing

Serve as the final escalation point for Service Desk for real-time collaboration-related issues.

Required Qualifications:

Bachelors degree in Technical or engineering, or computer science or equivalent experience.

10+ years of experience supporting web collaboration, telephony, audio, and video in a mission-critical environment.

Experience with SIP audio/video integration with other 3rd Party SIP applications.

Experience in MS Teams Telephony and Meeting, WebEx Meetings and Zoom meetings.

Experience with P2P and multi-point video conferencing

Experience with industry standard real-time collaboration protocols SIP, H.323, MGCP, SCCP, H.264, H.265, WebRTC, E.164+

Understanding of real-time application concepts such as PBX'es, dial plans, VoIP, QoS.

Ability to work in a fast-paced environment supporting real-time market data and trading.

Certification and/or training with vendor-neutral or vendor-specific focus.

Basic understanding of operating system administration (Windows and Linux).

Basic scripting and automation.

The ability to solve problems via standard and non-standard methods.

Organized and methodical testing skills.

Excellent written and oral communication skills

Excellent time management and organizational skills.

Tagged Systems:

OS: Linux & Windows.

Hardware and Applications: Cisco routers and switches, Cisco CUCM, Cisco Telepresence and Video Units, WebEx, SIP Trunks, Cisco Expressway, Cisco Contact Center, Microsoft Teams, MS Teams, Zoom, NEAT videoconferencing