Contingent Talent Hub Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate by combining world-class services, advisory, and technology. We hire top talent and support growth through flexibility, professional development, and personalized benefits.
 

Role Overview

As a Contingent Talent Hub Leader, you lead a team responsible for coordinating the end-to-end contingent hiring process across Australia and India using the VNDLY vendor management system. You ensure exceptional service to hiring managers while optimizing processes for speed, quality, and cost-effectiveness. You work closely with procurement and finance to maintain an effective supply chain and ensure timely supplier payments.

Your team serves as the first point of contact for hiring managers with contingent workforce queries, while guiding them through the VNDLY system. Through data analytics and continuous process improvement, you identify opportunities to find the right talent at the right price as quickly as possible. You foster a customer service-focused culture within your team, ensuring business stakeholders receive an outstanding experience and contingent workers are effectively onboarded through all systems.
 

What this job involves

• Lead and develop a high-performing team responsible for contingent talent acquisition across Australia and India
• Drive operational excellence and stakeholder experience throughout the contingent hiring lifecycle
• Become a subject matter expert on the VNDLY vendor management system and optimize its use for JLL's specific needs
• Work closely with procurement to ensure the supply chain is fit for purpose and finance to ensure suppliers are paid in accordance with processes
• Serve as the first point of contact for hiring managers with contingent workforce queries while ensuring they can navigate the VNDLY system effectively
• Analyze contingent workforce data to identify trends, opportunities, and areas for improvement
• Implement process optimizations to ensure we are finding people for the right price as quickly as possible
• Foster a customer service-focused culture within the team, ensuring exceptional experiences for both business stakeholders and contingent workers
• Ensure smooth onboarding of contingent workers through all relevant systems
• Standardize processes across Australia and India while accounting for regional differences
• Create and monitor key performance indicators for the contingent workforce program

Required Skills and Experience

• An experienced Managed Service Provider (MSP), for managing recruitment of contingent workforce. The Lead ensures that MSP services are delivered effectively, handling staff scheduling, candidate screening, and client communication to meet project requirements and service level agreements. Strong leadership skills with experience of managing teams.
• Strong leadership skills with experience managing teams
• Exceptional customer service orientation and stakeholder management abilities
• Experience with vendor management systems (VNDLY/Beeline or Fieldglass)
• Deep knowledge of contingent workforce processes, from requisition to offboarding
• Demonstrated ability to identify, drive, and implement operational improvements
• Strong analytical skills with the ability to translate data into actionable insights
• Experience collaborating with procurement and finance on workforce-related initiatives
• Understanding of contingent workforce compliance requirements
• Excellent written and verbal communication skills
• Process-oriented mindset with exceptional attention to detail
• Experience working across different regions, particularly Australia and India (preferred)
• Bachelor or Master degree in human resources or related field
• 10+ years of experience in Talent Acquisition spectrum

Why Join JLL?

JLL is a global Fortune 500 firm with over 102,000 employees across more than 80 countries. We foster a diverse and inclusive culture, value teamwork, ethics, and excellence, and offer a comprehensive benefits package emphasizing personal well-being and growth.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.