Content Reviewer – Process Associate – Dutch – On Site Krakow
Genpact
0 - 3 years
nan
Posted: 4/15/2025
Job Description
Responsibilities
Understand and remain up to date with content policies and guidelines shared by the customer
Analyze online videos, social media, web page and advertising content for compliance
Examine the content which could be in text, image, audio, video or another format daily
Identify content that is not in compliance with requirements and flag for action
Give feedback for policies/tools/processes improvements
Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
Train other team members regarding the daily tasks whenever urgent and requested by the manager
Perform tasks requested by the manager to ensure KPIs and all performance metrics are met
Uphold positive working environment in all internal/external interactions
Willingness to learn and work on a dynamic project
Important: Operations teams will function based on the schedule committed with the client (differences may appear at the start and end hour, break length, bank holidays, occasional work-related travelling) This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Preferred Qualifications
Trust & Safety Experience preferably content labelling and/or moderation
Neutral mind-set to digital content that needs classification & policy review
Strong emotional intelligence and resilience
Accurate and critical work attitude
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Free access to our award-winning learning platform
Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates:
http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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