Content Reviewer / Moderator – Process Associate – Spanish – On Site Bucharest
Genpact
0 - 3 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Own and manage large volumes of legal complaints.
Review graphic, controversial, and offensive content in line with clients legal policies and perform an analysis based on provided guidance.
Develop knowledge across multiple policies to ensure faster, more efficient resolution.
Ensure that all complaints are prioritized based on provided turnaround time.
Ensure that complaints are appropriately tracked, investigated, resolved, and communicated accurately using internal tools and systems.
Proactively raise incoherences, ask questions when guidance is unclear or incomplete.
Understand and remain up to date with content policies and guidelines shared by the customer.
Give feedback for policies/tools/processes improvements.
Perform tasks requested by the manager to ensure KPIs and all performance metrics are met.
Uphold positive working environment in all internal/external interactions.
A willingness to learn and work on a dynamic project.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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