Content Ops Associate, PLS
Amazon
0 - 3 years
Hyderabad
Posted: 4/1/2025
Job Description
The mission of Product Lifecycle Support (PLS) is to offer relevant post
- purchase product support to customers, and empower them to make the most of the products purchased on Amazon.
By solving post
- purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts.
We are seeking a dynamic Catalog Specialist to join our team, responsible for contributing to core metrics, ensuring high
- quality work, and driving process improvements.
The ideal candidate will execute complex SOPs independently, meet SLAs, and support deep
- dives, UTAs, quality audits, seller escalations, and SIMs.
You will play a key role in driving productivity improvements and delivering error
- free work, with a strong customer
- focused mindset.
The role requires an individual who excels in identifying product issues, developing user
- friendly solutions, and optimizing processes to enhance the customer experience.
If you are passionate about delivering exceptional service and thrive in a fast
- paced, solution
- driven environment, we would love to hear from you.
Key job responsibilities
- Follow established Standard Operating Procedures (SOPs) to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems.
- Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards.
- Identify trends and patterns from audits to contribute to continuous process and program improvements.
- Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs).
- Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes.
- Maintain detailed records of daily activities, ensuring accurate updates in trackers or workflow tools.
- Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets.
- Collaborate effectively within the team and contribute to the growth and success of the program.
- Adapt and work flexibly across multiple programs as required by evolving business needs.
* Work from Office Role
Basic Qualifications
- Bachelor’s degree or equivalent work experience.
- Experience in catalog management or content
- related roles.
- Proficiency in Excel, Word, PowerPoint, and SQL.
- Strong attention to detail with a focus on data accuracy.
- Excellent written and verbal communication skills for escalations and stakeholder collaboration.
- Experience in content addition and ensuring content accuracy.
- Strong problem
- solving skills with a proactive approach to escalations.
- Adaptable and quick to learn new systems and processes.
Preferred Qualifications
- Background in e
- commerce or product lifecycle management.
- Excellent writing, editing, and proofreading skills.
- Passion for exceptional customer service and user experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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