Content Moderator – Process Associate – Portuguese – Hybrid Bucharest
Genpact
0 - 3 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Providing real time support / coaching / feedback to the assigned set of moderators by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
Handling escalation / level 2 / appeals cases
Should be the subject matter expert of the process, product, policy and help drive the performance of the team
Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example slurs, cuss words, adult content, etc.)
The role also involves moderating content of Egregious nature
Recognize trends and patterns and raise issues timely
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our clients community of gamers
Accountable for performance standards (Efficiency, Quality) in a weekly manner
Contribute towards Insight generation / Value add for the business
Working parallelly with the client POCs regarding the product, process, policy
Partner with team leader for the Root cause analysis exercises and take ownership of the performance improvement as per assigned action plan
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).