Content Moderation Team Lead - Management Trainee - French – On site Bucharest
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Review content and provide resolution based on prescribed guidelines
Provide resolution to maintain standards of quality
Recognize trends and patterns and escalate issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Monitor team members and able to provide guidance whenever needed
Manage the flow of day-to-day operations
Build reports to update the company on the team's progress
Rapport building with the internal & external stakeholder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of customer service are always delivered
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Minimum Qualifications
Any Graduate (PG an added advantage)
Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
Fluent in Read/Write in English & French Language
Preferred Qualifications
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)
What can we offer?
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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