Contact Centre Representative

Dear Candidates,

We are hiring for HSBC- Bangalore || Contact Centre Representative (International Voice Process)

Job Title: Contact Centre Representative

Department: Contact Centre Wealth and Premier Banking

Location: Hyderabad ( Hitech city )

Shift: Flexible to work in UK/US Rotational Shifts

Experience: 1 to 5 Years

Interview Mode: Face-to-Face (Round 2)

About the Client

One of the worlds largest banking and financial services organizations , serving over 40 million customers across 63 countries . Their clientele ranges from individual customers to leading global corporations and government institutions.

Role: Contact Centre Representative (International Voice Process)

As a Customer Centre Representative, you will be the first point of contact for customers, delivering exceptional service and creating positive customer experiences.

Key Responsibilities

• Provide high-quality customer support and resolve queries effectively
• Ensure First Call Resolution (FCR) wherever possible
• Maintain high Customer Satisfaction (CSAT) scores
• Take ownership of customer issues and follow up when required
• Collaborate with internal teams to ensure seamless resolution

Required Skills & Qualifications

• Excellent communication skills (both verbal and written).
• Empathy and patience while dealing with customers.
• Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a contact Centre or customer service role is mandatory.
• Candidates must hold a Bachelors degree . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.
• Must be flexible to work in UK/US shifts .
• Maximum CTC: Up to 6 LPA.
• Experience required: 1 to 5 years.

Interview Mode: Face-to-Face (Round 2)

Interested candidates can share their CV via Email:

Dont miss this chance to work with a global brand and grow your career in international customer support!