Contact Centre Representative

Dear Candidates,

We are hiring for HSBC- Bangalore || Contact Centre Representative (International Voice Process)

Job Title: Contact Centre Representative

Department: Contact Centre Wealth and Premier Banking

Location: Bengaluru

Shift: Flexible to work in UK/US Rotational Shifts

Experience: 1 to 6 Years

Interview Mode: Face-to-Face (Round 2)

Job Summary

Join one of the worlds leading global investment banks as a Contact Centre Representative , where you'll be the first point of contact for our valued customers. This is more than a customer service roleit's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers , resolving queries efficiently, and working within a collaborative team, wed love to meet you.

Key Responsibilities

• Handle inbound and outbound calls professionally, empathetically, and efficiently.
• Resolve customer queries at the first point of contact wherever possible (First Call Resolution).
• Recommend relevant products and services tailored to customer needs.
• Stay informed on the latest products, services, policies, and system updates .
• Escalate issues effectively while taking full ownership of the customer journey .
• Uphold company values and contribute to a diverse, inclusive, and team-oriented culture .

Preferred Skills

• A calm, patient, and empathetic demeanor under pressure.
• Ability to work collaboratively within a team environment .
• Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.
• A mindset focused on continuous learning and improvement .

Why Join Us?

• Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.
• Work in a supportive and inclusive culture that champions career growth and internal mobility.
• Gain exposure to wealth and premier banking services , with opportunities to develop domain expertise.
• Enjoy a flexible working model and world-class employee benefits.
• Contribute to a workplace that celebrates diversity and empowers every voice .

Required Skills & Qualifications

• Excellent communication skills (both verbal and written).
• Empathy and patience while dealing with customers.
• Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a contact Centre or customer service role is mandatory.
• Candidates must hold a Bachelors degree . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.
• Must be flexible to work in UK/US shifts .
• Maximum CTC: Up to 6 LPA.
• Experience required: 1 to 7 years.

Interview Mode: Face-to-Face (Round 2)

Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.

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