Contact Centre Representative

WALK-IN DRIVE HSBC (Bangalore) | Contact Centre Representative International Voice Process

Day: Monday To Thursday

Time: 10:00 AM to 5:00 PM

Venue: 2nd Floor, Allegis Global Solutions (AGS), Commerce @Mantri, 12/1 & 12/2, Bannerghatta Rd, NS Palya, BTM 2nd Stage, BTM Layout, Bengaluru, Karnataka .

About the Role

We are hiring Contact Centre Representatives for our Wealth and Premier Banking Contact Centre (International Voice Process) . Join one of the worlds largest banking and financial services organizations and grow your career in customer service excellence.

Position: Contact Centre Representative

Department: Contact Centre Wealth & Premier Banking

Experience: 16 years

Shift: Flexible to work in UK/US Rotational Shifts

CTC: Up to 6 LPA

Key Responsibilities

• Provide exceptional customer service as the first point of contact
• Resolve queries with high accuracy and professionalism
• Achieve First Call Resolution (FCR)
• Maintain excellent Customer Satisfaction (CSAT) scores
• Take ownership of customer issues and ensure closure
• Collaborate with internal teams for seamless service delivery

Required Skills & Qualifications

• Excellent communication skills (verbal & written)
• Strong customer-handling skills with empathy and patience
• Understanding of CSAT and FCR metrics
• Ability to multitask in a fast-paced environment
• Mandatory prior experience in customer service/contact centre
• Must hold a Bachelors degree
• No active backlogs; 10th & 12th certificates required
• Ready to work in UK/US rotational shifts

Interview Mode

Walk-in | Face-to-Face (Round 1 & 2).

Interested Candidates Can Share Their CV:

Dont miss this chance to work with a global brand and grow your career in international customer support!