Contact Center
TCS
5 - 8 years
Bengaluru
Posted: 21/10/2024
Job Description
| 1)5 -8 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 5) Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat 6) Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years 7) Preferably have worked on Genesys and SuccessFactors 8) Should have understanding of HR Employee data management & Payroll processes |
| 1) Should have overall experience of 8+ years with 5 years of dealing with End customers as customer service 2) Should have managed a HR Helpdesk team of around 20-25 FTE 3) Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. 4) The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. 5) Should have understanding of HR functions like Payroll & Employee data management 6) Preferably experienced in transition of helpdesk and documentation of SOP’s |
| 1) Should have overall experience of 12+ years in dealing with End customers as customer service 2) Should have managed a HR Helpdesk team of around 20-25 FTE 3) Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. 4) The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. 5) Should have understanding of HR functions like Payroll & Employee data management 6) Experience in transition of helpdesk and documentation of SOP’s |
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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