Contact Center Sr Engineer - Genesys cloud
Alight
2 - 5 years
Gurugram
Posted: 26/07/2025
Job Description
Senior Genesys Cloud Engineer role focuses on leading the development, implementation and ongoing management of Genesys Cloud solutions within Alight's contact center environment. This involves expertise -
> Genesys Cloud CX architecture
> Genesys Cloud Web Messaging
> Genesys Cloud features, and integrations
> Genesys Cloud Bots, NLP
> Genesys Cloud Quality Management
> Genesys Cloud configuration and ongoing management
> Strong technical skills in Architect workflows, call routing, and API integrations.
The role also requires experience in monitoring platform performance, troubleshooting, and providing technical support.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
About Company
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions.
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