Contact center project manger
Gülay Yazgan
2 - 5 years
Gurugram
Posted: 12/02/2026
Getting a referral is 5x more effective than applying directly
Job Description
Key Requirements:
- Strong experience managing large-scale migration programs (IVR, Voice, Contact Center)
- Hands-on delivery of VoiceBot / IVR to Cloud migrations
- Good understanding of Telecom, call flows, SIP, IVR, voice platforms
- Experience working with cloud contact center solutions (Amazon Connect / Google / Genesys, etc.)
- Strong stakeholder, vendor, and SI management skills
- End-to-end ownership: planning, execution, cutover, risk & rollback
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