Contact Center Consultant

TCS

3 - 8 years

Mumbai

Posted: 05/07/2025

Job Description

Job Description
Role: Contact Center Consultant
Required Technical Skill Set: Cisco UC/ CC; Avaya UC; Cloud Telephony
Desired Experience Range: 3 to 8 Years
Location: Mumbai

Must-Have
Unified Communication Manager; Contact Center

Good-to-Have
MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & Implementation

Responsibility of / Expectations from the Role 
1 Excellent Communication and Articulation Skills
2 System Design Expertise
3 Understanding of Telecom business processes
4 Result Orientation to close the design
5 Eyes for details – follow up tracking



Location
Mumbai
Job Function
TECHNOLOGY
Role
Engineer
Job Id
368315
Desired Skills
AVAYA | Cisco UCCE
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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