Responsibilities

Strategic & Practice Leadership

Lead and scale the Business Operations Modernization (BOM) practice across APAC, building delivery excellence, operational maturity, and profitable growth.
Partner with the Global and NA BOM leadership to define and execute a unified modernization strategy, ensuring consistent global delivery frameworks and performance standards.
Drive the AI-first delivery model embedding copilots, AI/ML, automation, and analytics across all stages of delivery to enhance efficiency, quality, and speed.

Delivery Excellence & Transformation

Oversee end-to-end delivery across key service lines: systems engineering, process design, PMO, and integration.
Ensure predictable execution, client satisfaction, and high-quality delivery at scale.
Champion continuous improvement, agile practices, and data-driven governance.

Business Growth & Client Success

Collaborate with sales and account leadership to expand client relationships in APAC.
Identify opportunities for cross-sell and up-sell across company's digital transformation portfolio.
Partner with global leadership to pursue strategic deals, driving growth in target industries such as Telecommunications, BFSI, Healthcare, and Technology.

Talent Leadership & Development

Lead, mentor, and scale a diverse and skilled team of ~1,000 practitioners across India and APAC.
Build deep domain expertise and cross-functional collaboration within teams to strengthen delivery maturity.
Drive a high-performance, inclusive culture centered on innovation, accountability, and career development.

Innovation & Capability Building

Establish and scale AI-first, automation-enabled delivery practices that improve productivity and reduce cycle times.
Develop reusable frameworks, accelerators, and playbooks that enhance delivery predictability and client outcomes.
Partner with the Data & AI practice to infuse AI-driven intelligence into operations and client solutions.

Global Collaboration

Operate as part of a One BOM Global Leadership Team, ensuring seamless coordination with NA, LATAM, and EMEA.
Foster collaboration with adjacent practices Cloud Engineering, Enterprise Applications, and QA/Q, to deliver integrated transformation programs.

Competencies

Experience:

15+ years of progressive leadership experience in technology consulting, delivery management, or business process transformation within large-scale or global organizations.
Proven track record managing large P&L portfolios (>$50M) and delivery teams of 800+ practitioners across geographies.
Demonstrated success in building and leading AI-led or automation-enabled delivery organizations.
Deep expertise in application modernization, process re-engineering, and integration programs.
Experience delivering to clients in Telecom, BFSI, Healthcare, or Technology verticals preferred.

Leadership Competencies:

Strategic thinker with strong operational discipline and execution excellence.
Inspirational people leader who builds high-performance cultures and nurtures future leaders.
Strong collaborator, able to operate effectively across global teams and matrixed environments.
Commercially astute, outcome-oriented, and comfortable operating in a fast-paced growth environment.

Technical & Domain Knowledge:

Strong grounding in systems engineering, enterprise applications, automation, and cloud platforms.
Familiarity with AI-first engineering and emerging modernization technologies.
Deep understanding of modern delivery frameworks agile, DevSecOps, and continuous improvement.

Consulting Practice Director