Consulting - ET&P - Oracle -Oracle EBS AMS Support - Manager
Deloitte
5 - 10 years
Pune
Posted: 09/09/2024
Job Description
Should be able to manage the day to day execution of the support engagement with the team and coordinate with the key stakeholders at customer
Manage proper Shift handover between resources of each shift
Perform Shift Planning including Rostering, maintaining holiday and leave calendars, plan backups, rotations, etc.
Daily, Weekly and Monthly Operations Status reporting to key stakeholders
SLA Measruement and Reporting on the support tickets
Knowledge of ticketing tools (Jira, ServiceNow, etc.)
About Company
Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.
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