Consultant, Tech-Incident Manager - English
Genpact
5 - 10 years
Bengaluru
Posted: 21/05/2025
Job Description
Responsibilities
Event Triaging:Efficiently manage and prioritize incoming events.
SOP-Based Runbook Validation:Validate runbooks based on standard operating procedures for each event.
Email Verification:Communicate with the SRE team to verify events via email.
Tech Bridge Initiation:Initiate technical bridges for confirmed failing events and pending incident confirmations.
Incident Engagement:Engage level 2 and above for all other incidents.
US Handshake Call Updates:Obtain updates from US Handshake calls.
Shift Handover Updates:Update shift handover details accurately.
Catchpoint Team Engagement:Engage the Catchpoint team for further investigation if needed.
Noise Reduction Initiatives:Contribute to initiatives aimed at reducing noise.
Runbook Updates:Update runbooks, particularly during onboarding.
Catchpoint test script creation and application onboarding
Application Synthetic monitoring and understanding the insights
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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