Consultant - ServiceNow SPM & PMO
Genpact
5 - 10 years
Hyderabad
Posted: 18/06/2025
Job Description
Responsibilities
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Contribute to improve, document, and diffuse our CTO PMO framework leveraging GEV ServiceNow tools and CTO SharePoint site.
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Participate actively to stakeholder communication for the CTO Project management user community.
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Contribute to drive the elimination of non-standard tools and reports to enforce CTO and DT global PMO strategy.
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Collaborate with CTO PMO leader, CTO SPM Product owner, business, and functional partners in defining functionality and specifying requirements for GEV ServiceNow SPM module continuous adaptation to usage for CTO but also other leadership organizations as needed.
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Contribute to define, promote, and implement project management best practices to ensure data quality and dashboard reliability to be followed by all CTO organizations.
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Ensure GEV ServiceNow high SPM module adoption level.
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Define and implement standard work activities for project data health check to continuously fix issues and improve process and tool adoption.
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Monitor day-to-day project execution of multiple interdependent projects by working directly with global technical teams.
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Promote project risks management, scope change control, and other non-standard events control throughout the life of the project to ensure better control and adequate visibility in PMO reviews.
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Contribute to define the relevant reports and dashboards to be used in our PMO reviews at Portfolio, CTO and DT levels.
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Continuously improve reporting and workspace usage, leverage the full capabilities of ServiceNow platform and contribute to eliminate manual work out of the tool.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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