Consultant– Service Desk Lead

Handle the issues/request reported through various ticketing tool within agreed SLAs

Should handle Voice and Non-Voice tickets simultaneously.

Responsible for executive leadership and Board members IT support.

Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.

Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams

Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)

Set up and configure computer systems.

Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.

Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.

Trouble shooting issues related to business specific applications.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.