Consultant _ Oracle field services

Genpact

5 - 10 years

Hyderabad

Posted: 21/05/2025

Job Description

Responsibilities

:
Working on the New Enhancement Requests requested by the customers
Understand the issue faced by client and analyse the issue and resolve within SLA.
Responsible for conducting various meetings and discussion with client for various issue analysis etc.
Responsible for functionality mapping and Requirement analysis.
Prepare documentation based on client requirement.
Responsible for writing the test cases for the product.
Preparing MD 50 documents for all enhancements and changes.
Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

Minimum Qualifications

BE/MBA/M.Tech/MCA .

Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

Preferred Qualifications

Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.
Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.
Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.
Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and Oracle Service Contracts, Oracle Teleservices.
Good Exposure in project methodologies like AIM & OUM, TCM.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.