Consultant Nice InContact
Genpact
5 - 10 years
Hyderabad
Posted: 4/15/2025
Job Description
Responsibilities
Perform routine maintenance and monitor performance, capacity, and availability of the voice infrastructure.
Help design and implement short and long-term strategic plans to ensure the voice solutions meet existing and future requirements.
Design and implement new Nice InContact Call flow using InContact Studio application. Create skills and point of contacts as needed per client.
Troubleshoot, trace and identify any issues on CXOne scripts.
Act as point of escalation with recurring telecommunications issues which includes root cause and remediation.
Serve as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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