Consultant - MSD CRM Technical
Genpact
5 - 10 years
Pune
Posted: 21/05/2025
Job Description
Responsibilities
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Microsoft Dynamics 365 Configuration: Configure and customize Microsoft Dynamics 365 to meet specific business needs, including the creation of entities, forms, workflows, and dashboards.
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System Integration: Integrate Microsoft Dynamics 365 with other business systems and applications, ensuring seamless data flow and a unified customer view.
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User Training and Support: Provide training to end-users and support for Microsoft Dynamics 365 functionality to ensure effective system utilization.
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Customization and Development: Develop custom plugins, workflows, and custom code (JavaScript, .NET) to extend and enhance CRM functionality.
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Data Management: Manage data within the CRM system, including data imports, exports, and data quality assurance.
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Reports and Analytics: Design and generate reports and analytics using CRM data, creating dashboards and visualizations.
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Security and Access Control: Administer security roles, profiles, and access controls to protect sensitive customer data.
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Troubleshooting and Issue Resolution: Diagnose and resolve technical issues and discrepancies within Microsoft Dynamics 365.
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Documentation: Create and maintain documentation related to system configuration, customizations, and processes."
Qualifications we seek in you!
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.About Company
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