Consultant, Microsoft Power Automate & Blue prism support
Genpact
5 - 10 years
Noida
Posted: 18/06/2025
Job Description
Responsibilities
:- Incident Management for issues to be reported
- Troubleshoot the issue
- Perform RCA for recurring, high and critical severity incidents
- Update Knowledgebase and SOP as necessary
- Manage minor change requests/bugfix based on issue / incident prioritization
- Update incident management tool with required details
- Hands-on experience with Blue prism
- Participate in daily/weekly status meetings as required
- Work on Change requests during idle time
Minimum Qualifications
Bachelors/Masters degree in Computer Applications
Proven experience of RPA development.
Hands-on experience with Microsoft Power Automate
Knowledge of scripting languages Java Script
Comfortable interacting with business stakeholders and external clients
Preferred Qualifications
Working knowledge of Microsoft Azure Services
Experience with .NET framework: C#
Knowledge of scripting languages Java Script
Experience in IT / ITSM project
Hands-on experience on MS Power Platform (at least one project)
MS Power Platform Certification
Rotational shift Morning, Afternoon, Night (night shifts will be on rotational basis)
Work Location: Gurgaon (Badshahpur) or Hyderbad (Uppal)
100% from office (hybrid or remote working not allowed)
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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