Consultant – Major Incident Manager
Genpact
5 - 10 years
Hyderabad
Posted: 4/15/2025
Job Description
Responsibilities
Responsible for delivering process trainings
Experience in acting as an SME in different IT projects
Experience in working with suppliers and partners in a common setting in a multicultural environment
Experience in managing/leading large conference calls/war rooms preferred
Proficient overall understanding of IT landscapes (Application Management/Hosting/Infrastructure/Collaboration tools)
Relevant IT industry knowledge and technical skills (database administration, internet protocol, application monitoring, SAP systems, networking, server);
Experience with customer management: customer interactions, addressing issues & presenting accordingly
Solid communication skills; highly assertive
Analytical approach and can-do attitude
Good facilitation/conflict resolution skills
Ability to identify situations that require intervention and act accordingly
Problem Solving Approach including logical, systems oriented mindset; logical reasoning
Change Orientation Ability to adapt to changes quickly and work independently
Individual Performer Ability to organize & prioritize; High levels of energy and motivation
Concise writing skills Ability to capture complex situations in short, relevant statements
Organized personality with attention to details, able to work simultaneously on different projects
Good communication skills at all levels within Genpact, the customer organization and the customers suppliers and partners
Training abilities good interpersonal, facilitation and presentation skills
ITIL Foundation & ITIL Service Operation certification
Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] Application & Execution;
Working Experience of ServiceNow (Ticketing tool)
Excellent English interpersonal skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
Excellent knowledge, experience and excellence within the specific area of Incident and Problem Management
Minimum Qualifications
:Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
Preferred Qualifications
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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