Consultant – IT Support Analyst
Genpact
5 - 10 years
Noida
Posted: 4/15/2025
Job Description
Responsibilities
:First-level IT support for Client
Troubleshoots client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)
Troubleshoots telephone and VOIP issues
General Windows and Laptop/Computer troubleshooting, support of Bitlocker (Reboot, Cleanup, Drivers)
Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
Basic Printer Troubleshooting and coordinate with Vendor for support
Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)
Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider)
Support on computers procurement and invoicing for vendor
Support of meeting room equipment and coordinate with vendor.
Ensure all users are conditional access enabled
Ensure AMP is running on all workstations
Basic troubleshooting of file permissions on local file shares, SharePoint, and Teams
Excellent service to Client associates
Assist with keeping Windows 10 OS on the latest DS supported patch version
Ensures users with security concerns are addressed in a timely fashion and reports back to the security team the result.
Assist in the creation of the IT Support knowledge base
Analyze/Resolve Global Service Desk Issues
24x7 on-call support as needed
Minimum Qualifications
:Experience in IT, specifically supporting end-users
Knowledge and skills supporting Active Directory
Knowledge and skills using IT Service Management Tools
Strong troubleshooting skills to triage issues related to applications and hardware
Must be able to engage in problem-solving skills to help identify and solve potential issues
Preferred: Associates degree in Computer Science or similar field
Microsoft M365 applications experience
Familiar with Cisco VPN
Ability to communicate in writing and verbally with associates in their native language
Individuals must be able to communicate clearly and concisely with both technical and non-technical individuals.
Individuals must be able to make decisions based on Client International Computer Usage Policy and be able to determine appropriate actions as they apply to the policy.
Must be highly fluent in English, additional languages would be highly preferred.
Preferred Qualifications
:Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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