Job Description

Provide individual/group counselling and support to our corporate clients.
Maintain prompt and accurate documentation of client case files, including all necessary administrative tasks, follow-up, referrals, and recording responsibilities related to cases managed or referred.
Manage the EAP Plus Hotline / Emergency Hotline and undertake duties on a weekly rotational basis.
Provide case management and liaison with affiliates and various parties in providing end-to-end support of EAP Plus services.
Provide crisis intervention and support during critical incidents in the workplace.
Develop, prepare training materials and conduct training sessions on mental health, wellness or other related topics.
To assist in client relationship management to develop and manage business relationship with existing corporate clients and new prospects.
Act as the Account Manager or coordinator for the assigned accounts in India when necessary.
Collect market information and reflect client feedback to support the companys business planning activity

Job Requirements

Master's degree holder or equivalent in Counseling, Clinical Psychology or related disciplines
With 3-5 years of working experience related to counseling, preferably in a corporate or EAP setting
Strong analytical and quick problem-solving skills
Excellent organization, interpersonal and communication skills
Detail-minded and able to work across a diverse array of internal teams
Good command in spoken and written English

Consultant