Consultant

ServiceNow Developer-(CSM& FSM) HCLTech

Role Overview: HCLTech is seeking a forward-thinking ServiceNow AI & CSM/FSM Specialist to lead the design and implementation , AI-powered solutions across various ServiceNow workflows. This role focuses on leveraging Generative AI, Agentic AI, Now Assist, and IntegrationHub to build autonomous, scalable, and user-centric enterprise experiences

Key Responsibilities:

• HAnds on experience developing and configuring CSM & FSM application.
• Design and build custom applications using App Engine Studio and Scoped Applications.
• Develop automation workflows using Flow Designer, RPA Hub, and IntegrationHub.
• Integrate Now Assist and Generative AI to enhance user interactions and automate content generation.
• Build intelligent, autonomous workflows using Agentic AI principles and ServiceNows AI capabilities.
• Collaborate with solution architects and business analysts to translate requirements into technical solutions.
• Support pre-sales activities by creating PoCs, demos, and technical documentation.
• Ensure performance, scalability, and security of custom applications.
• Troubleshoot and resolve complex technical issues during development and post-deployment.

Qualifications:

• 6+ years of experience with ServiceNow development, including App Engine and Automation Engine.
• ServiceNow Certified Application Developer (CAD) preferred.
• ServiceNow Certified Implementation Specialist CSM& FSM .
• Experience with JavaScript, REST APIs, and integration patterns.
• Familiarity with CI/CD pipelines and automated testing frameworks.
• Hands-on experience with Now Assist, Virtual Agent, and Generative AI tools.
• Understanding of Agentic AI and its application in building autonomous enterprise workflows.