Consultant

Job description:

Job Description: ServiceNow DeveloperCandidate should have good Admin/Configuration/Development level knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM User Administration: - Creation of user, roles, assignment groups. Reporting: - Import or export of data. Development of Form Customization, Business Rule, Client Script. Understanding of ITIL Concepts. Creating Service Requests Hands on experience with client scripts and business rules. Content Management: - developing ESS page. Hands on with UI Actions / UI policy / Access Control Lists, etc. Overview of integration:- LDAP integration and Overview of Web-services. Use of Record producers to create Incident and Problem. Update sets to move customization from Dev. to Production Instance. Workflow editor to design workflow of various modules and for triggering of various events. Content Management: - developing ESS page. Writing various Server side scripts using Script Includes. Configured License Management module for necessary Compliance check. Used ACL s for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logsRequired Skills : ServiceNow development experience Core Applications (Incident / Request / Change / Problem) Service Portal CMDB Expert in JavaScript System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes. Experience with working on email notifications in ServiceNow. Experience presenting and conducting demo reviews with client stakeholders Proficiency working with Update Sets and Scoped Applications Knowledgeable about ServiceNow Development Best Practices Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.