Consultant

Job description:

Should have experience of 12+ years of related experience with good Communication skills.
Should have bachelor s and master s degree from a recognized University/ Institution
Should have ITIL Certified
Ability to work in 24 7 work environment.
Should have experience in managing a large team and Proven work experience as an Asset Manager or similar role.
Should have extensive knowledge of end to end Asset Management and IT Procurement cycle globally.
Should have hands on experience in Client Management, SLA management, Team Management, Asset management, Tickets management, Purchase Order Management, Stakeholder management, processing orders, coordination with internal teams/customer/vendor, Vendor/Customer Management, MIS Reporting
Should have working experience on ServiceNow and any other ITSM tools
Should have handled complete asset lifecycle management for clients
Should have managed a large number of assets in client environment.
SAP, ARIBA experience is must
MS Office competency, particularly Excel, Powerpoint and Outlook
Outstanding communication, interpersonal abilities, and presentation skills
Must be a team player with the ability to work independently as well as part of a Global team
Must be flexible, adaptable and ability to work in a fast-paced changing environment.
Strong analytical and problem-solving skills
Excellent organizational and managerial expertise
Ability to work under pressure and deliver to tight deadlines.
Ability to multitask and deliver multiple deliverables at once.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.