Consultant

Job description:

Engineer for Messaging platform including Office 365, Microsoft Exchange 2010/2016, Ironport, Mailhosts etc. 24/7 rotating shifts In depth understanding of the capabilities of MS Office 365 Expertise MUST include architectural design, development, migration, management and supporting O365 implementations. PowerShell/VB Scripting knowledge is a must for automation of Messaging tasks Provide support to end users/VIPs for escalated tickets Microsoft Exchange server administration and operations Common Messaging Technologies and Email Security Standards: DNS, SMTP, SSL/TLS, SPF/DKIM/DMARC, and Mail flow Microsoft Office client deployment/configuration, profiles, and troubleshooting Microsoft Outlook core components: Auto discovery, PST, OST, GAL Implementing, managing, monitoring, and maintaining operating systems, hardware, application services, and server-based applications according to documented practices. Developing, documenting, and maintaining policies, procedures and associated training plans for system administration and appropriate use. Provide 24 x 7 production support for firm-wide systems. Analyze and monitor the client services components as they are being tested through to their production rollout, to determine the best methodology to address performance, reliability, and redundancy issues. Work with third-party vendors / professional services and in-house developers as necessary Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications. Well versed with security aspects and maintain and ensure our systems are up to par with the security industry standards Maintain disaster recovery systems and provide strategic ways to enhance these systems

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.