Consultant

Job description:

General Description - Linux

Responsibilities :-
- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Reporting to the Track Lead / Team Lead
- Helping team members in case of Issues/Technical Problems
- Handling tickets / requests
- Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Understanding of Multi-geo support environment
- Responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Responsible for building / maintaining a test environment
- Improves and maintains customer and employee satisfaction
- Implementing new technologies and design changes
- Implementing Backup/Restoration Strategy for 24x7 operation support
- Applying patches/upgrades to maintain security level
- Assist in implementation of Data centre consolidation
- Perform H/W & performance monitoring and implement recommendations
- Day-to-Day reporting tasks
- Vendor co-ordination & followup

Technical Requirements

- Installing, configuring and maintaining Linux Servers / Virtualization (RHEL, SLES )
- Account and Group administration
- Patch and package administration
- Configuration and administration of LVM and Veritas Logical volume manager.
- Day to day administration tasks on High end servers & Virtualized environment
- Knowledge about various FS like VxFS, JFS,ext2, ext3, OCFS, Pseudo FS and day-to-day tasks related to it
- Identify system performance bottleneck and fine tune the system for optimal performance
- Scheduling jobs using OS tools and third party utilities
- Changing kernel parameters
- Understanding of SAN / NAS environment
- Day to day administration task on Linux cluster or Veritas Cluster environment
- Day to day administration task on FS sharing services and naming services like DNS, NIS, LDAP..etc
- Understanding of Unix Security baseline
- Network configuration, Multipathing, trunking and troubleshooting using OS commands
- Troubleshooting Hardware and Operating system related issue

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL s value and its methodology

Other Skills / Experience

- Worked on Production systems
- Datacenter understanding
- Experience with Server Migration, Installation, Upgrades and Patching
Experience on following will be added advantage
- Samba
- DNS
- NIS+
- Sendmail / Exim / Postfix / Qmail
- LDAP
- Monitoring Tools (like BMC Patrol, HP openview, IBM Tivoli)

Years of Experience

Total : 3+ Years
Relevant : Minimum 2 yrs in Linux Administration / Support

Desired Certifications

- EX200 Red Hat Certified System Administrator - RHCSA

Education requirements

- Bachelors / Masters / Equivalent

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolv