Consultant

Job description:

Tool Name : Microsoft IntuneRoles and Responsibilities : Provides technical direction to project teams leads/participate in project planning sessions with clients or IT management; provides solutions and evaluates the merit of each solution including highly complex issues Demonstrable detailed understanding of architecture principles and methods, technology and standards Strong presentation skills including developing architectural designs, presentations, and documentation. Provides expertise on best practices, standards, architectural approaches for design & Implementation of products like SCCM, Windows 10, Modern Provisioning (Intune, Co-management, Autopilot, Windows Hello, Credential Guard, Windows Analytics Windows Defender ATP, Azure AAD, ADFS, MDM, MAM, Demonstrate the ability to manage multiple projects at a single time Provide lead engineering capabilities for SCCM in a Windows PC environment. Build packages, task sequences, and automation scripts. Create and maintain PC images. Develop an application, patch, and update deployment strategy. Execute upon this strategy. Provide engineering and support for PC disk encryption, anti-virus, and anti-malware. Provide engineering and automation of printer deployment and monitoring. Provide vision and strategy for end-user computing environment including evaluation of emerging technology, software, and hardware road mapping. Create and maintain thorough documentation for all desktop solutions, tools, code, configurations, and processes. Mitigate risk and provide consistency and dependability by adhering to policies and procedures for change and incident management. Serve as the highest level of technical escalation for end-user trouble tickets. Mentor junior team members and train on systems and solutions. Develop yourself by staying current on industry trends and new technologies. Technical Requirements 7+ years of directly relevant SCCM and Intune experience in a 500+ Enterprise PC environment. 5+ years in a lead/senior engineering role. Direct experience with advanced knowledge of Windows 7/10 system administration and maintenance, including deep knowledge of the registry, file system, processes, services, and security. Strong working experience with GPOs. Expert-level knowledge of scripting languages (VBS, PowerShell, WMI). Expert-level knowledge Internet browser management, security, and configuration. Experience deploying, administering, and maintaining disk encryption using BitLocker. Expert-level knowledge of end-user computing hardware. Strong ability to strategize for the future and design technical solutions. Ability to demonstrate transparency into the operations and health of the end-user computing environment by defining and generating reports.Certification Requirements Compulsory SCCM/Intune, Azure any cloud certifications Compulsory MCP/MCSA/MCTS/MCSE Desired ITIL v3

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.