Consultant

Job description:

Datadog L3 Transition and Transformation(T&T) Resource Responsibilities: 1. Transition Management: - Lead the transition of Datadog monitoring solutions into client environments, conducting thorough analysis of existing monitoring systems. - Develop and execute transition plans, ensuring a seamless integration of Datadog solutions with minimal disruption. 2. Transformation Oversight: - Design and implement advanced configurations within the Datadog tool to align with client-specific monitoring requirements. - Troubleshoot and resolve complex technical issues during the transformation phase, providing hands-on expertise. 3. Technical Expertise: - Serve as an L3 escalation point for Datadog-related queries, demonstrating an in-depth understanding of the platform's features and functionalities. - Conduct comprehensive system analysis to optimize performance, including fine-tuning alerting, incident response, and reporting mechanisms. 4. Collaboration: - Collaborate with cross-functional teams, including support, operations, and engineering, to ensure a cohesive transition and transformation process. - Mentor and guide L1/L2 support teams, providing technical insights and facilitating knowledge transfer. 5. Client Interaction: - Engage with clients to understand their unique monitoring needs and customize Datadog solutions accordingly. - Conduct training sessions for clients, enhancing their understanding and proficiency in utilizing Datadog capabilities. 6. Documentation: - Create and maintain comprehensive documentation of Datadog transition and transformation processes, facilitating knowledge sharing within the team. 7. Continuous Improvement: - Actively participate in identifying areas for improvement in Datadog tools and contribute insights for product enhancement. Technical Skills: - Proficient in Datadog platform, including setup, configuration, and customization. - Strong understanding of cloud-based monitoring, APM (Application Performance Monitoring), and infrastructure monitoring. - Experience with scripting languages (e.g., Python, Bash) for automation and integration. - Knowledge of containerization technologies (Docker, Kubernetes) and microservices architecture. - Expertise in incident response, log analysis, and performance optimization. Requirements: - Bachelor's degree in a relevant field or equivalent practical experience. - Proven track record in implementing Datadog solutions with a focus on transition and transformation. - Excellent communication skills and the ability to convey technical concepts effectively. - Relevant certifications in Datadog and other related technologies are high

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.