Consultant

Job description:

JD for QA
Collaborate closely with Quality Assurance (QA) lead to ensure alignment across desired deliverables, priorities, and scope scope to encompass all active ServiceNow applications, beginning with IRM/GRC modules
Establish a fundamental understanding of current QA state through discovery and review of existing documented ServiceNow test cases and associated regression suite automation, inclusive of ServiceNow ATF, Leapwork, and AutomatePro
As defined by the QA lead, collaborate closely with each product agile team (Product Managers, Architects, Customers, etc.) to achieve near 100% test case coverage of critical test cases. Test cases to be documented through ServiceNow s Test Management and/or AutomatePro application. This will include defining new test cases, revising existing test cases, and retiring test cases, as needed.
Perform end-to-end review of documented test cases when QA lead, accommodate feedback as needed
Successfully incorporate all documented test cases into PayPal s ServiceNow Regression Suite. Ensure that all test cases are automated through a combination of ServiceNow ATF, Leapwork, and AutomatePro technologies (to be defined by the QA lead).
Collaborate closely with QA lead to review finalized test case automated and to ensure successful execution of end-to-end automation suite through ServiceNow ATF, Leapwork, and AutomatePro technologies

The Services and Deliverables shall conform to the following specifications:
3+ years of experience in Quality Assurance (QA) processes, discipline, and tooling
3+ years of hands-on experience with ServiceNow platform
3+ years of hands-on experience with ServiceNow s Test Management and Automated Test Framework (ATF)
Preferred Skills:
Additional certifications in GRC, QA, etc. are a big plus
ServiceNow certification (e.g., Certified Implementation Specialist, Certified Application Developer) a plus
Proficiency in scripting languages such as JavaScript, PowerShell, or Python
Familiarity with IRM principles and practices
Excellent analytical and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.