Consultant Global Employer Services Technology Center (GESTC)
Deloitte Tax Services India Private Limited (Deloitte Tax in India) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (Deloitte Tax) U.S. service lines and regions have obtained support services through Deloitte Tax in India.
We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.
We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is Yes, come join Global Employer Services Technology Center (GESTC)
Job purpose
This is an experienced position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). This position requires supporting application users both from a technical and functional perspective. You will troubleshoot and resolve complex issues related to Global mobility tools by liaising with various stakeholders. The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. This position requires significant customer contact and you must possess excellent communication, consulting, and probing skills to effectively manage client expectations. Applicants should be able to function in a close team environment and communicate within the team.
Our applications are used by Deloittes Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.
Key job responsibilities
- Liaison between business and technology with an understanding of full life cycle of system development with AGILE methodologies.
- Collecting, understanding, and transmitting the business requirements for the project, and translating them into functional specifications and detailed test plans
- Ensure business requirements and functional specifications are resolved and fulfilled
- Ensure issues are identified, tracked, reported on and resolved in a timely manner
- Perform unit and system level testing on applications
- Consistently meet client expectations and project deadlines
- Evaluate problems of the customers and provide logical lasting solutions
- Work with business owners to identify information needs and develop SSRS reports
Education/Background
College coursework: BE/BTech
3 to 4 years of problem solving and solid analytical skills
Key skills desired
Must have:
- 3-4 years of production support experience
- Self-starter with solid analytical and problem-solving skills
- Strong focus on self-review and providing high quality deliverables
- Good personal organizational skills and flexible enough to change direction pursuant to business demands
- Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules
- High level of attention to detail, ability to execute and deliver project deliverables on budget and on time
- Ability to integrate rapidly with existing team, including with individuals from diverse backgrounds, and in a virtual setting
- Capable of handling high work pressure during peak months
- Ability to interact with individuals at all levels of the organization
- Excellent written and oral communication skills; confident in dealing with all levels of clients, both internally and externally; fluent in English
- Strong commitment to customer service
- Proficiency with Microsoft Office Applications (MS Excel, MS Power Point, Word, Outlook, etc.)
- Languages: Must have - SQL
- Working knowledge of relational databases
- Experience with Microsoft reporting technologies, i.e., SSRS
Good to have:
Languages: good to have - PL/SQL
Experience with reporting technologies, i.e., Bold Reports by SyncFusion
Basic knowledge on VB scripting
Basic knowledge of Web Services
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