Consultant
Genpact
5 - 10 years
Noida
Posted: 3/24/2025
Job Description
Responsibilities
Modern Desktop Administrator or COMTIA A+ certified with in depth knowledge of Windows platform.
Design Thinking ability and skill set.
End user experience enhancement ability through Automation and scripting skill set.
Good understanding of patch management & Deployment.
Passion for delivering excellent remote troubleshooting & experience, managing thousands of endpoints using automations, PowerShell & scripts, Comfortable with tools such as Bomgar, PowerShell, log me in rescue, similar tools etc.
Comfortable using Windows Sys internals tools, Wireshark etc.
Basic knowledge of network infra. Experienced in deploying and supporting applications via MDM i.e. AirWatch, Intune.
Experienced in handling Muti-user incidents, building RCCAs, reducing incidents and problems for end point infrastructure.
In depth windows lifecycle management experience.
Excellent in customer calls/Meeting/escalation handling & delivery for 24/7 IT operations, able to work on pressure.
Good communication Skills.
Thin Clients, MACs, Chrome Books support added advantage.
Troubleshooting
Build Packaging, test packages and roll out packages to 1000+ users remotely.
Build scripts to fix any issues with windows 10.
Work with user to fix any issues that come from deployment.
Should have basic knowledge of LAN/Wi-Fi and WAN Networks on windows Platforms.
Hands on experience in installing various operating systems, packages.
Collects logs from MDM & windows to find RCA, Work with Microsoft & other Vendors to find a solution.
Build/ Customize Windows 10 Image for deployment to 1000+ users.
Strong understanding of troubleshooting principles and practices.
Extensive experience with Windows 10 and Windows 11.
Working knowledge of computer hardware/software.
Ability to work independently and take initiative in problem solving.
Proficient critical thinking, analytical, problem-solving, and reasoning skills.
Must be able to learn and support new and fast-changing technologies.
Handling the Business critical or escalated cases from Floor support.
Updating of OS images and SW packages.
Interacting with client on problem solving via email and calls.
Preparing the daily and monthly reports on SLA sharing with Client manager.
Follow ITIL processes are followed for all deliveries.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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