Consultant – Full Stack Developer
Genpact
5 - 10 years
Gurugram
Posted: 08/07/2025
Job Description
Responsibilities
Configure and maintain end to end contact centre using Amazon Connect and AWS services.
Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience.
Configure host integrations for IVR and agent desktop.
Keep up to date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo.
Help in creating a prototype for new features required with Amazon Connect for industry requirements.
Build custom demos for industry and vertical requirements.
Training and upskilling the support team.
Review existing clients AWS account and guide optimization of contact centre and AWS billing.
AWS solution architect/sys ops certification
Mandatory Amazon Connect Migration experience with minimum of 3 migrations.
Amazon Connect implementation experience of 3 implementations.
Contact Flow /IVR tree, Amazon Connect service quota optimization.
Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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