Consultant

Job Title: Consultant - Decisioning (DA)

Job Role: Pega Decisioning - CDH

Job Type: Full Time

Work Mode: Hybrid (3 Days per week Work From Office)

Location: Hyderabad, Bangalore and Chennai only

Job Description:

We are seeking a motivated and detail-oriented Certified Pega Decisioning Consultant who will work closely with

senior architects and business teams to design and implement decisioning components using Pega Customer Decision

Hub (CDH). This is a great opportunity to deepen your expertise in real-time decisioning, AI-driven personalization,

and next-best-action strategy development while contributing to impactful digital transformation projects.

SKILLS & EXPERIENCE

Essential Technical Qualification:

Certified Pega Decisioning Consultant (mandatory) with 1-3 years of relevant decisioning experience and at

least 1 Pega project implementation.

Strong Experience in Pega CDH Projects & Operations Management:

The ideal candidate should have hands-on experience in delivering and managing Pega Customer Decision

Hub (CDH) implementations, 1:1 Ops Manager including real-time decisioning, strategy design, and next

best-action frameworks.

Minimum 1+ years of developing applications using Pega and having experience into Customer Decisioning

Hub (CDH).

Hands-on experience in Action/ Treatment build.

Hands-on experience in configuring the various aspects of NBAD.

Hands-on experience in configuring and managing campaigns.

Platform skills like Configuring data flow for ingestion/ extraction, channel integrations, etc are add-ons but

not a must.

Prior experience in the banking or financial services domain will be given preference, not mandatory.

Knowledge on various PRPC concepts, PRPC flows, Ruleset, Assignments, Utilities, Decision, Class Structures,

Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ),

Connectors.

Demonstrated knowledge of industry standard project delivery frameworks such as Agile/Scrum or waterfall.

Confidential - Not for Public Consumption or Distribution

Key Responsibilities:

Assist in the design and development of decisioning solutions using Pega Customer Decision Hub (CDH).

Contribute to the implementation of next-best-action (NBA) strategies, engagement policies, and adaptive

models.

Support the setup of decisioning logic, predictive models, and arbitration rules based on business

requirements.

Designing the decisioning logic. Build and test decision logic rules.

Perform testing, debugging, and performance tuning of decisioning strategies.

Experience with CDH components such as Adaptive model, Predictive Model, A/B testing, Simulation testing,

performance reports and monitoring.

Support in resolving complex design and configuration problems to meet specified objectives.

Articulate what customer decision hub, always on marketing and AI mean in a particular sense, how does it

deliver the business vision and objectives.

Understanding of reuse in terms of enterprise solutions seeking to determine and develop repeatable, efficient

and optimal ways of implementing CDH.