Consultant, Client Success Business Consulting

Job Title:

Job Description

Key Responsibilities

• Comprehensive understanding of Business Process Outsourcing services
• Operations & Quality background is must with a combination of Continuous Improvement, Solutions, sound IT understanding is an advantage
• Past experience of working out of client locations & and has ability to interact across levels with Client and Internal organization
• Hands on experience on Performance Variability Analysis, Cost Benefit Analysis
• Working Experience & Expertise in delivery across different industry verticals like Healthcare, Banking, or Insurance
• At least 02 years minimum, should have been involved in process and consulting improvement assignments and projects
• Working Experience in RPA platforms like Blueprism, UIPath, Automation Anywhere and other RPA platforms is preferred.
• Working experience in AI/ Cognitive space like Watson, Amazon Lex, etc.
• Business Domain expertise and working knowledge Know-how in BPM Tools (e.g. PEGA, IBM BPM, Bizagi etc), and Analytics tools that are used for process optimization in the process life cycle.
• Strong Project Management skills and ability to coordinate/network across organization
• Strong Analytical skills and hands on experience on mining data and preparing strong business case/ proposals.
• Ability to understand client key business drivers, problem areas and is able to articulate to all stakeholders
• Conduct E2E Process modeling, Create process maps (as-is & to-be)
• Participate in Due diligence, and should have assisted in metric and data Base lining and opportunity recommendation
• Should be well versed with Value Stream Mapping
• Interact with Senior Management & Asset Lead of CNX understands, propose how technology can be built in new solutions.
• Must to have excellent presentation & communications skill both power point and delivery/presentation
   

Profiles & Attributes:

• 9+ years of experience
• Consulting and/or Continuous Improvement experience with another professional services organization
• Working experience on at least 1 of the platforms for RPA & AI -
• RPA & BPM – Blue Prism, Open Span, Automation Anywhere, UI Path, Aheyu, PEGA & others.
• AI / Cognitive – Watson/ IBM Bluemix, Kore, Amazon Lex etc
• Analytics (Good to have) – R, Python etc.
• Deep understanding and experience across a minimum of 2 to 3 industries– Telco, Ecommerce/ Retail, Utilities, Banking, Healthcare & Insurance
• Six Sigma or Lean Certification is a value add
• Strong Project Management skills and trusted exposure in large assignments
• High on Analytical skills and hands on experience on mining data and preparing strong business case/ proposals

Location:

Language Requirements:

Time Type:

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